sign him up for the show, “Intervention”!

…… send him a message asking if u “upper deck” would pay for a small storage for a year if it would make your wife happy?

I think UD should flood this guy with Memorabilia and cards!! Then maybe his wife will get the picture that this is not going to go away. Besides, if this guy kicks off, she has a small fortune sitting there to help her grieve!

I honestly don’t think this deserves a response from Upper Deck. This is an issue that needs to be worked out between the husband and wife. I can understand her concern, you (UD) really have nothing to do with the real issue here. Many ‘solutions’ would require suggestions on how to deal with his collection and that’s a bit personal from a customer support stance.

On the other hand, perhaps UD could find a product to suggest to her that may be of interest and possibly create another collector in her? In the end, it’s all about compromising. Darn UD for offering such great products! 🙂

Dear (blank),

While we can understand and sympathize with you, perhaps you should take a moment to look under your bed at that large mass of footwear that you have purchased over the years. Yes, even those still containing the tags, and the ones with that funky strap that keeps them shoes an inch apart when you try them on. Yes, we know you have plenty of them. The ones that you swear you never have the right outfit to go with, and the ones that have gone from bright red to dust grey.

And, while you’re at it, take a look at the mountain of cosmetics that have amazingly not broken through the bathroom closet shelf. While you say you are trying to look your best for him, when is the last time you wore that neon-pink lipstick? Perhaps you are waiting for day-glo orange fingernail polish to come back in style?

Please, let your husband pursue his hobby. Sure there may be cards throughout the house, but at least you can never say that he isn’t devoted to the cause. Instead of being angry with him, how about joining him in busting open a box of Ice, or maybe surprise him with a case of Champs? Imagine the lovin’ you’ll get then .. Mmmmmmmmmm

Remember, sports (and sports cards) are meant to be shared and loved by all. So, please, take part, and soon you’ll be on your way to 80,000.

Sincerely,

Upper Deck

PS. Enclosed is your very own 1/1 Sidney Crosby patch auto card to help start you on a collection of your own.

I would respond by simply telling her that you do not sell to him directly and that he can and will buy from any local shops as well as online stores and auction sites such as ebay. There is no way for you to control what he gets.

Here is what I would respond with:

Thank you for sharing your problem with us here at Upper Deck. However, we cannot restrict an adult to what he or she purchases. I recommend that you solve the matter with your husband face to face to try and come to a solution with him.

Thanks,

Upper Deck

Tell her no problem, but then send the guy a free case of SP authentic!:)

i went throught the very same thing. now this is what i did. my wife used to bitch like crazy about my collecting as i spent tens of thousands on upper deck products. she hated all sports period. several years ago i talked her into sitting down and help me open a couple of boxes of sp authentic hockey while i had the red wings and i told here she could keep everthing she got, well lo and behold she pulled a steve yzerman auto just as he scored the triple overtime game winning goal. i told what a great card she got of the wings best player and from that moment she watches red wing hockey with me and when they are in the playoffs she brings out stevies auto for good luck. so all in all get her interested and all your worrys will be over.
thanks.

Dear Mrs. ______

While we understand your concern about your husband’s ever expanding hockey card collection, we are unable to refuse to allow him to make future purchases. While we do not take action in situations like these and cannot act based on your feelings toward the collection your husband has gathered, you may want to discuss these feelings you have explained to us with him and help him to understand your position behind your wishes to not purchase our product any longer.

We are very appreciative of the time taken to write to us with your concern and we have reviewed it carefully and thoughtfully. We hope that you understand our position and our inability to act in the manner that you have requested.

Thank you for your time and our regards,
Upper Deck Customer Service

We are very sorry for the grief that your husbands card collection has caused you. Since we want harmony between you and your husband we are sending over to your home at no charge to you a personal organizer to create organization for his card collection. They will put every thing in its place and create room for you to have a livable home again and allow your husband to continue to enjoy the hobby. We will also send over a cleaning crew to help you straighten up the mess. Together the organizer and cleaning crew will once again create harmony in your home and allow for your husband to continue his love of collecting.
Also please tell us what your favorite hobby happens to be. We will send you a gift that allows you to enjoy your own hobby as well. For instance if you love music and have a particular CD you would like let us know and it will be on us.
Upper Deck The Company That Creates Harmony For Couples

I would have to say that she is wright and dont send any thing else to her husband. But I guess this could end a marragie so i really dont know what to say other than if they pay you have to give them the product they purchased.

Dear Madame,

Unfortunately it is not our policy to refuse orders we receive from our customers. If there are concerns about how many cards your husband has collected over the years, then we could only suggest that other resolutions should be made. We at Upper Deck put our customers first, and we will continue to honor their orders and prizes.

Thank You

from the team at Upper Deck

Dear Mrs. xxxxxxxxxx,
Thank you for taking the time to write Upper Deck regarding your husband’s hockey card collection. You will probably not be surprised to learn that this is not the only instance of a letter like this we have received at our offices. We do have a lot of “dedicated” collectors and while we certainly appreciate the time, energy, and effort they put into building their collections, we do realize that sometimes a hobby becomes more than that, and can have a negative effect on a person’s family life.
Family is important–many of us here at Upper Deck have them too–and we encourage our supporters to involve their family as best as possible in their collecting. Has your husband shared his box breaks with you and your children? If not, the next time he comes home with a box, ask if you can open a couple of packs of his cards. Trust us Mrs. xxxxxxxxxx, when you pull a Sidney Crosby autograph, it’s a great feeling, and he will love you for being his good luck charm with his future breaks.
Here’s a great thing that you can do with all those extra cards sitting around in your sock drawers and storage bins: plan a day where you can organize them together, keep the ones of your favourite teams and players, and donate the rest of the team to a local children’s hospital. Many collectors do this, and the smiles on the faces of the kids will brighten everybody’s day. It’s a win-win: your space problem gets fixed and you and your husband get to spend a lot of quality time together doing a good deed.
We at Upper Deck like to be a small part of what keeps a family together, not a big part in making it grow apart. We hope that our suggestions help both you and your husband with his collecting situation. A lot of wives find that once they start to participate in their husband’s other passion, they understand where the enthusiasm comes from and this helps them grow even closer. The family that collects together stays together…unless he won’t trade you that card of your favourite player!

Best wishes,
Upper Deck
Lastly, Mrs. xxxxxxxxxx,

This is real thinker for sure, I think would start of buy saying to the wife that she needs to sit down with her husband and take to him about his hockey cards and he should tell his wife that he will keep coleting cards but on a smaller amonte and he should take better care of them as well like to clean up and put his cards all together and not all over the place, I have more then he does and also have almost every Cam Neely card there is but the ones that are way out of my price range and thats ok for me.. But back to your letter from the wife I yhink she would be more at ease if her hubbie took better care of his cards and kept them all together, so go along with her but also keep giveing him some of his cards and i think they just may work this thing out. Best of luck to you and the others at Upper Deck, yours truly dale saunders

Dear Madame,
While we understand and are apologetic to your situation, unless your husband is a licensed retailer, there is a very limited number of sports card products that he can buy directly from us. However, since we do sell autographed and non-autographed memorabilia direct to our customers, we have placed his name on our “Do Not Sell” list.

While this is the end of a customer relationship, we appreciate (blacked out name)’s loyalty to our products and wish you both the best of luck in the future.

Sincerely,
Upper Deck Customer Service

Dear (insert name here);

Thanks for your letter, and we are sorry to hear of your issues. I can sympathize with living in a house that seems that it will be taken over by cardboard at any moment. As a manufacturer, we can’t directly help you out with your problem. Most collectors get their cards from other outlets, including hobby shops, department stores and online retailers. Although I am sure you have tried, I would suggest you work out an arrangement with your husband. Perhaps a budget, or an agreement to get rid of unwanted cards (by any means necessary) will work for you. Good luck, and sorry I couldn’t be of further help.

Sincerely….

————-
There’s really no good way to respond to this letter. What I typed out above will not solve the problem, but its not a problem anyone @ UD can solve either.

Mam,
First of all we want to thank you for your letter. We always love getting feedback from our customers or spouces of our customers. As far as us not accepting anymore orders or redemptions from your husband, we cant really do that. I totally understand why you are mad about how many cards he has. My ex wife used to get mad at me for the same reason. The thing is my wife spends alot of money on clothes and shoes that seem to pile up in more than a few closets in our house, and i cant really call Macy’s and ask them not to sell my wife anymore shoes or clothes, and expect them not to. So thats basicly the awkward situation you have with your husbands cards. I hope for his sake and the sake of your relationship, he and you can somehow compromise and work out some kind of deal. Im sorry we cant stop supplying your husband with our product, but i do hope he maybe organizes his collection better and maybe condense it, so it dosent take up so much room. Thank you for your letter and i wish you all the best! Sincerely Yours
Upper Deck [Nick Gauder}

Dear costumer,

At Upper Deck we appreciate the time and concerns our valued costumers have and we would like to take the time to respond accordingly. We strive to give our costumers the best possible outcomes and service to make them happy and enrich their lives to the fullest.

We regret to hear that your are not the slight bit happy about your husbands hockey collection and therefor would not like to increase it or possibly down size it. It is our regret though that with our memorabilia distributors we are not the only company selling these authentic hockey merchandise so it would be out of Upper Deck’s hand to completely shut off any merchandise purchases your husband may make.

I can say however we do hope that the issue can be resolved as our costumers satisfaction and happiness is our ultimate goal. Therefor even though you would not like your husband to obtain any further hockey memorabilia, we would like to send you (not your husband) a hockey memorabilia as a Thank You for writing to use.

Or we could send your husband a non hockey memorabilia if it’s only hockey you hate 😉

We at Upper Deck once again appreciate the time and effort you have taken to write to use and we hope all the best to you and your husband.

-Upper Deck Company
Carlsbad, CA

The problem here is that the wife fully believes that the husband has a serious problem. While all collectors might want to laugh that off as an overbearing wife trying to kill her hubby’s fun, the fact is that he might actually have a problem.

My own wife thinks I sometimes buy too many cards, but only because I haven’t yet sold any. I’ve only been collecting for the last three years or so, and I told myself I would wait to start selling until I had a decent stash to post on eBay or some other site. When I tell my wife “Hey this card I just got is worth $X.XX”, she always comes back with the same reply: “Its only worth $X.XX if someone buys it for $X.XX”.

Perhaps you should write back to her emphasizing that the hobby of card collecting is a two-way street; her husband should be encouraged to sell or donate some of his old cards, and the more of those cards he sells and donates, the more she should support him getting new ones. If he simply keeps collecting them without selling them, he might honestly have a hoarding issue to deal with, which would make her complaint a lot more understandable.

I think it should be made clear to her, though, that you as a company can’t be held responsible for the actions of any individual. She should work with her husband to set a monthly budget on cards; if he’s spending money on cards that should be paying bills, buying food, or putting clothes on their backs, then he needs help that a psychiatrist should be providing, not Upper Deck.

Thank her for her letter, because what it allows you to do is emphasize to everyone involved in the hobby that issues like budgeting, reasonable collecting limits, etc. should be brought up and discussed by those in the hobby and the people they share their lives with. Aside from that, encourage her to have an open discourse with her husband, and offer to help in any way you can in the future.

Dear ____________________,

Thank you for your recent letter to Upper Deck.

While we appreciate the sentiment of your correspondence, we unfortunately can only honor the direct requests of individual customers at this time. As we do not have an account or any pending orders under your name, we are unable to implement the changes you have requested.

At Upper Deck, we strive to bring all of our fans closer to the game. In honor of this, please enjoy these 6 pounds of loose glitter (attached). This glitter is certified to have been used on an actual float in the 2009 Tournament of Roses, prior to Mark Sanchez’s 4 TD performance in the 2009 Rose Bowl. This glitter was collected from the victory parade in the presence of a company representative or sent from, and certified as to its authenticity by March Sanchez.

Enjoy your float-used glitter!

Richard P. McWilliam
The Upper Deck Company

Dear Mrs. ****

We at Upper Deck can understand your frustrations. It is understandable to be upset with someone who has a hobby that is all over the place. Maybe rather than cut your husband off completely from the hobby he has loved since a child, why not try to help him better organize his “collection”. Your showing interest in his hobby may give him the jump start he needs to tackle something that may seem overwhelming to him right now. You could also sugest to him possibly donating majority of his 40,000 cards to a childrens charity or hospital. They may be old to him but would definitely be new to some child who has none. That way he could feel good about it and at the same time make you feel better about his hobby. Your husband will probably never stop buying cards and momorabilia but with your help and interest can make it bearable for the both of you. We appreciate hearing from you and hope you accept this pink backpack to use to transport cards to the childrens hospital.

Sincerely,
Upper Deck

Dear concerned spouse,
While we at Upper Deck are sympathetic to your concern with your husbands passion for collecting sports cards, hockey cards in particular, we will be unable to put your husband on a “Do Not Process” list. Not only would this be considered legally as “profiling” in the least, it would also show that as a company, we would be … See Moreconsidered to be “discriminating” in this case which would cause concern to our legal department. In the future, I would recommend that if you have concerns regarding your husbands misguided ‘passion’ in your mind, this is something that you will have to discuss in the privacy of your own home. If your husband orders more cards and pays for them, we will ship them. We hope that you understand our stance and that you find a remedy for your concerns within your home.
P.S. Look in those boxes when he is at work and see if he happens to have an autographed Sidney Crosby Rookie card and if so, you may find comfort in the fact that this 1 card will pay for a diamond ring upgrade that would look FABULOUS on your finger, or perhaps a week vacation to Cabo. In fact, we hope this may help you find some assurance that he could actually be purchasing these cards in an effort to one day sell his investment to ensure your early retirement together to an island retreat of your pleasure. We find our collectors often have many motivations that are misunderstood by spouses worldwide.

Thanks in advance,

Upper Deck ..

Dear Mrs. So and So,

We here at Upper Deck have found the solution to your husbands collection size problem. We are sending your husband a complimentary card house and 10 large super monster storage boxes. We sincerely hope that this solves your problem. If this doesn’t solve your problem we will would be more than happy to dispatch (to him) one of our Corporate Attorneys to handle the divorce proceedings.

We appreciate your husbands business,
Upper Deck Customer Service

this would probably be my answer to this letter:

DEAR “NAME”

WE APPRECIATE TIME AND DEVOTION YOU PUT IN YOUR LETTER. AFTER MEDITATING ABOUT IT, TO MAKE SHURE THAT OUR RESPONSE WOULD HELP YOU IN THE BEST POSSIBLE WAY, WERE SENDING YOU THIS LETTER THAT WE MIGHT CALLED “ALL ABOUT PASSION”

WE CERTAINLY KNOW THAT SOME OF OUR CUSTOMERS ARE A LITTLE CRAZY WHEN ITS TIME TO COLLECTING, AND WERE THANKFUL TO THEM. YES WERE MAYBE A PART OF THE PROBLEM, PUTTING OUT SOME OF THE BEST STUFF OF THE INDUSTRY, TRYING TO BE INOVENTIVE AND AS CLOSE AS POSSIBLE FROM OUR CUSTOMER DRIVE US CRAZY TOO. BUT EVERYTHING ABOUT COLLECTING SPORTS CARDS AND/OR MEMORABILIA STARTS WITH A CHILDHOOD MEMORY THAT EVERY ONE OF US ‘COLLECTORS’ HAVE IN OUR MIND. AS WE GROW UP, LIVE CHANGE AND PASSION TOO, BUT IF SOMETHING CAN KEEP US LIVE YOUNG LONGER, THIS MIGHT BE COLLECTING.

WERE SORRY FOR ALL IT MAY CAUSE YOU, BUT WE CAN NOT PROCEED TO YOUR DEMAND, IF YOUR HUSBAND SHARE YOUR OPINION AND WANTS US TO BLOCK HIM FOR ANY REASON, WE WILL ACCEPT HIS OWN DEMAND.

MAYBE YOU CAN HAVE A DISCUSSION WITH YOUR HUSBAND FOR ANY COMPROMISE THAT HE CAN POSSIBLY DO TO INCOMODATE YOU, AND TO PRESERVE LOVE AND PASSION IN YOUR MARRIAGE TOO.

THANK YOU

UPPER DECK CUSTOMER SERVICE

END

sorry about my english but i love to try new things, taking time to answer this letter and participating to this contest make me realize that your right when you say that you dont know what to answer to this letter. as a huge collector myself i really understand their problem, but anyway, nothing will stop me from collecting, that’s my passion !!!!

Guillaume Derito
2292 Sanguinet
Varennes, Quebec
J3X 1B1
Canada
(514) 702-3865

First off, I’m sorry UD that this situation had to happen to a great company. Anyways, I know what to tell this lady who seems to be really upset at her husband. The reason why I know is because I, too, have a wife who gets mad at my collecting. So, here is what I would say to her:

Dear Mrs. _________,

First off, as a company we apologize for the inconvenience and frustration that we’re causing you. As a company, we have to honor our customers’ orders when they come in because that’s what a good company will do to satisfy their customers. If we didn’t honor our customers’ orders then we wouldn’t be in business anymore. It’s like when a person buys a purse or shoes off the internet. That company has to honor that customer’s order or they probably won’t stay in business. What we can do though is offer some advice that one of our loyal collectors had to say to help you in this predicament:

“I’ve been a collector over 20 years, and I don’t believe my wife will understand the passion I have for collecting, but what I do know is that her and I have an agreement. First off, I have to keep my collection protected in card boxes, plastic holders, etc. Second, I have to keep my collection neat and in one area of the house (which is on a shelving unit). Third, she told me that I had to downsize my collection to teams, players, sets, and/or items that I wanted to collect. The rest of the cards I would have to donate to charity like the Ronald McDonald House or sell them. Fourth, and finally the most important rule, I have to put family, especially her, first. So, as long as I agree to these terms then she will support me and my hobby. Anyways, as I see it she is my 1 of 1 that I have forever (1 of 1 meaning there is no one else like her in the world). So, what I would do is talk to your husband and set some rules between him and yourself. Maybe even give him a budget of how much he can spend a month on his collection. I would say first he needs to take care of his current collection and spend a little bit of time and money to get it organized. I really do apologize about this situation and hope you all can come to an agreement.”

So, again, we apologize about the circumstances that you’re facing. Now if you have any questions about how to keep the cards better organized then please feel free to ask us, or your local card shop. Also, we have a website that has a few pointers. Here is the link: http://sports.upperdeck.com/collectorszone/tips/tips_valuesgrading.aspx#safe Thank you for your concern, and we’ll try our best to keep our customers and their family satisfied.

Sincerely,
Upper Deck

So, this is my suggestion, or letter, on how I would respond to this lady. I give my permission for you all to use it if you want. Another suggestion would be give her a pink backpack or something that she might like along those lines. Try to win her over as a supporter and customer of Upper Deck. It’s just a suggestion. I hope that you all can resolve this conflict into a win/win situation. Good luck!

Dear Ms. too much cardboard,

Thank you for contacting us regarding your especial problem. Although we specialize in creating collectible cardboard sometimes we do take on the role of marriage counselor.

We fully appreciate your concern in your husbands endeavour to amass a large collectiion of cardboard and we certainly appreciate his passion for the sport and the hobby. Many of our larger collectors have amassed 2 to 3 million cards so you should count yourself lucky; 40,000 is just a small pittance!

Rather than try to show you how fortunate you really are in dealing with that size have you tried to ignite a passion for hockey? Most married couples find at least one spectator sport they can both enjoy. Heck my wife and daughters love Hockey. The action is nonstop, the blades make a nice melodic sound on the ice, there are thousands of oohs and ahhhs from the fellow spectators(as well as a few choice words for the refs and opposing coaches) and occasionally the players get feisty and clothing and gloves may adorn the ice while a boxing/dance is partaken of! Hockey maybe the greatest spectator sport ever invented and your husband sounds like just the expert to explain it fully to you! Just attending a game gets you an adult beverage or two and a side of nachos, why not take a chance!

After attending a few contests you may find that hockey and the hobby are intertwined, to keep that passion going all year requires some cardboard stimulus through the dogs days of summer and preseason so why not indulge in a pack or box or two! You could end up owning a nice fight strap or a piece of lettering or a 1 color jersey card. Or maybe you get really lucky and pull that auto of the hometown hero. Whatever comprises your husbands collection is certainly proof that he has passion!
The hobby can be a tender moment shared between husband and wife, father and son, mother and daughter or any other family connection you can make.

Dont be afraid Ms TMC embrace the opportunity.

Sincerely,

Upper Deck Cust Service

PS.. and once you learn the specifics of what he has amassed, who’s good and who is not then it makes it a whole lot easier for you to research potential sell values on ebay should you need to threaten him again!

Dear Madame

Thank you for taking the time to send us a letter.

We understand your concern over the size of your husband’s collection and, if you would like, we can offer ideas on how to better store or reduce the amount of cards he owns.

We wish we could comply with your request to stop sending your husband cards but as a company which sells product we cannot, in good conscience, stop sending product to a customer who has paid for said product.

We hope that you and your husband can come to a peaceful agreement that makes you both happy and, hopefully, keeps your husband buying our products.

We appreciate your husband’s business and the time you took to send us this letter.

Sincerely, Upper Deck.

This is what I would write. Since I’m a female collector, I understand this situation from both sides. Hope I win the cards (and backpack) – I don’t have nearly as many cards as this guy! 😉

Dear Ms…,

We are very sorry to hear that your husband’s collection is upsetting you. As avid collectors ourselves, we understand that sometimes hobbies can get out of control. We hope to be able to help both of you by offering some suggestions.

First, we recommend that your husband talk to the owners of your local hobby shops about ways to organize his collection. Organization is the key to keeping any collection, no matter how large, manageable.

Secondly, it would be beneficial for your husband to connect with other collectors, especially if there is a group in (city) that holds regular meetings. Other collectors will have more ideas for your husband on how to organize his collection. Trading with other collectors will also allow your husband to acquire new cards without increasing his overall collection.

Third, once your husbands collection is organized, he should be able to trade or sell parts of it that he is no longer interested in keeping, like duplicate cards or memorabilia from teams or players he no longer supports. This will help to clear out your house, and would allow him to acquire new items without adding to the collection or spending money that wasn’t already invested in sports cards or memorabilia. Another option for reducing his collection would be to donate memorabilia to charities to use for fundraisers or giving cards to the children of your friends, relatives, and neighbors.

Finally, we would encourage you to give collecting a try. Work with your husband to organize and reduce his collection and use the time to bond. You don’t have to like sports to appreciate the beauty of some cards or the thrill of acquiring a rare piece of memorabilia. Collecting is really about connecting with other people, so whether your husband meets new friends or the two of you discover a common passion, we hope that something great comes from the collection that has caused you grief. Who knows, perhaps you will connect with a group of female collectors and gain some new friends of your own.

We hope that our suggestions were helpful. Thank you for taking the time to write to us.

Your friends,
Upper Deck

here is what i would wright to this couple who are seriously in trouble.

Dear Mrs.soandso we do apologize for the situation you are in.We here at Upper Deck love helping our customers and are willing to do what we can for them.To be quite frank with you it is not an issue for our company to resolve.These matters are more for you and your husband to work out and come to a reasonable conclusion.If there are any other issues in the future please do not hesitate to contact use again.

sincerely your Upper Deck Representative.

Dear Madame,

Thank your for your inquiry and concern. We understand your husband is a passionate hockey memorabilia collector. As a paying customer, we legally have to honor his transactions and requests in the future. Please keep in mind that in most cases, his collection will hold great value and possibly increase in value one day. You may want to encourage him to sell off or auction some of his collection that is “gathering dust” or hidden away in boxes. This money could be used for a vacation, kids college fun, new car,, etc. We hope you understand and can look at the some of the postives of his collection We wish you and your husband our best wishes.

Sincerely
Upper Deck

Dear Mrs. ,

Hello, I am sorry that this issue has come up. Perhaps a talk with your husband about the issue would help, and maybe limit the collecting. If the cards are everywhere, a cleanup would be helpful, storing as many as you can in boxes in a small closet. These are just some suggestions, and we hope that this helped.

As for not sending, unfortunetely, we cannot just not send someone something they have won or already bought. If you can talk to your husband about this, the issue may be resolved.

Sincerely,

The Upper Deck Company

Apologies, I should have explained that my previous comment is my idea of what you should send as a response to the letter you received.

Thanks for running such a great contest.

Facebook response:
Dear Customer
I would like to thank you for your letter of concern to the Upper Deck Company. I am sorry for any inconvience this hobby may bring to you and your family; however, we are required by law to honor any and all redemptions or sales that have been taken place on our website. There is no way for the service members at UD to individually check all redemptions and orders to make sure they are not coming from certain sources. We do value your concerns; however, we are unable to abide by the request stated in your letter. Again, UD would like to appologize for any inconvience this may cause for you and your family.
Sincerly.
The UD company…

Dear (Miss),

Well it sounds to me like YOUR the one who really no longer wants your husband to get more cards. Unfortunately there really isn’t anything we can do about his “problem” because he must purchase his hockey cards from a card shop, retail store, or some online store. I hope our cards haven’t cut in between your relationship too much, but I suggest talking this over with your husband first.

Thank you for your letter.
-Upper Deck

[…] This post was mentioned on Twitter by Jonathan, UpperDeckBlog.com. UpperDeckBlog.com said: How would you respond to this upset letter from the wife of a hockey card collector? http://cot.ag/bkJQrl #NHL #Hockey […]

Dir Mrs.(Smith)

Thank you for your recent letter concerning your husband and his hockey card collecting. Much like your husband we enjoy collecting things too and one of those things is money, the more the better and your husband keeps sending it to us. We love it! From what it sounds it seems you are upset about the space the cards are taking up and we do offer miniature cards in our Chammps product. Also a climate controlled storage shed would be okay and then you would have more room to store the cards. If you really want us to stop sending cards we will, we promise. No matter how much money your husband sends we won’t send any cards or memorabilia, this letter will be the last item you will receive at this address and hopefully you will get some of your living space back. Now on the other hand we have plenty of room and storage space so keep the money coming until we ask you to stop.

Sincerely,

Upper Deck Ltd.

Dear _____

We here at Upper Deck are always striving to give our customers the best satisfaction we can. We however in your situation cannot intervene. As a company we do not a “Restricted Buyer List”. Any orders than come in must be accepted as per company regulations. We do understand that sometimes collecting can almost be like an addiction and sometimes is overdone somewhat. The best way to resolve this situation in our eyes would be to come to some sort of compromise with your husband. As we can tell from your letter he is an avid collector and perhaps has been collecting too much in a short span of time. This has caused a lack of storage space to keep all the cards well kept and organized. We would suggest perhaps he cut back on how much he is buying and perhaps takes time to get his current collection in order and tidy. Another idea would be to reduce his collection by selling or trading the cards that he doesn’t care for or has doubles of. Other than that we cannot provide any further guidance in this situation. We hope that you can agree on something with your husband which will please both sides.

Thanks again for your letter and we appreciate your comments. Also Feel free to contact us in the future if you any further questions or recommendations for others in similar situations.

Kind Regards,
Upper Deck Customer Service

Not sure why it says Dir it’s supposed to be Dear.

Greetings Upper Deck! Thanks for the great contest – you will find my entry below! This would be an excellent contest to win as my wife recently ‘stole’ my backpack, so she could use one of her own – and I’d love to bust a few boxes of great Upper Deck product! My own collection has taken a hit lately due to household budget restraints and I haven’t opened anything all season!
Anyways, on to the letter:

Dear Mrs. Smith,

Thank you for taking the time to contact Upper Deck Customer Service. We understand your growing concerns over the size and disorganization of your husbands collection and wish to do what we can to help.

To begin, I would like to take a moment to explain that Upper Deck does not supply cards to individual customers directly. The collectibles are designed and manufactured here and shipped to local card shops and mass retailers for customers to purchase – similarly to the way automobiles are not purchased directly from the plant in which they are manufactured. Having said this, I feel your concerns would be best directed to the location your husband purchases the majority of his collection as they may be able to work with you to limit your husbands spending.

At Upper Deck we pride ourselves on World Class Customer Service and have begun to focus even more closely on public relations via social networking sites such as Facebook and Twitter. With this enhanced relationship with our customer base we encounter stories similar to yours each and every day. Collectors around the world have given us many tried, tested and true methods of managing a sizable collection like your husbands as well as ideas on how to manage a relationship with a spouse who is a card collector. Here are some tips for your consideration:

– It’s important to try to understand why your partner is obsessed with collecting. This may be a way for him to support his favorite team or players, or it may be something he shared with his father when he was young and/or would like to pass along to his children as well.

– Discuss your partners collecting habits with him, perhaps allowing him a certain section of the house to store and display his collection. This way he will be able to maintain his collecting passion without cluttering up the entire house.

– If you follow the sport he collects, try taking an interest in his collection as well. Ask to see some of his favorite cards and perhaps start a small collection of your own. This can develop into a great bonding experience!

– See his collection for the investment it may become, he may even be willing to sell some of his collection at some point to help finance a family trip or assist children going away to college.

– Set a budget for your collecting spouse to follow and help him stay within this budget as it will allow the necessary budget for the rest of your house.

– Above all else, try to remember that there are worse habits he could have than collecting. Try to work with him to keep his collection under control while still allowing him the passion of sports memorabilia.

We hope that the above tips will find success for you and encourage you to seek others advice via the internet or your local card shop dealers. Please do not hesitate to contact us again as well if you have any further questions.

Sincerely,

Mr. UD

just tell her “its cool” …thats what i tell my wife 🙂

Dear ______,

We are sorry to hear about your situation with your husband. It would be impractical to try and cancel all orders he makes with us, but we do have a suggestion. Try and talk with your husband about the issue. If these thousands of cards are not important to him, let him know that many children’s hospitals accept these types of things as donations. If he would like to get something for them, consider selling them in bulk.

Upper Deck product offers a great chance at pulling fantastic cards. Please consider trying to resolve this issue in a different way.

Thank you,
Upper Deck

Dear Madam,

Sorry to see your Husbands collection has gotten under your skin. Although we can see your point, and do agree he should have an more organized collection, it is not our responsibility to curb his spending habits. As far as not sending any more items to your address, we are bound by the laws of your State and various other Federal Laws to provide whatever it is he purchases. We here at Upper Deck are in business to provide products for the Collecting Hobby. It would be a bad model of Business to not honor your Husband’s purchases or block any further purchases from him.
Please, understand our situation. We are here to offer Legitimate Products for our Consumers to enjoy. It is not our policy to get involved in personal matters of such a nature. In closing, we hope you are able to work out some kind of arrangement that would be beneficial to all parties involved. Thank you for taking the time to write us.

Sincerely,

F. Ulotts

There are several possible solutions to this situation. The obvious one to me is to try and include her in your hobby. That could make her accept the hobby and quantity of your cards more. Or, perhaps you could liquidate some of them to make room for more. Perhaps trade or sell some sets or cards and make room for more. Just some thoughts on the easiest way to handle the situation.

Dear _____,

We are very sympathetic and understand your frustration with your husbands collection taking over your home and car. If you would like to send the cards he is no longer interested in we will happily accept them and use them as donations to children’s hospitals. While we are not able to block your husband from placing future orders, we can set up a pre paid gift card account to limit his purchase abilities.

We hope this solution brings peace of mind to you.

Thank You,

Upper Deck

Here’s how I’d probably handle it.

Dear Mrs…

We are sorry to hear your husband no longer wants to collect hockey cards produced by us. It sounds like he has been a devoted collector over the years and for that, please accept our sincerest gratitude. Moving forward we strive to make great products and to make collectors happy and we are sorry you and your husband are not happy with collecting any more. Unfortunately if your husband orders from us we have no way of making a “Take no orders from” list, and his order would still be processed. Most of our cards are sold through hobby shops, retail locations, and internet auction sites, not sold directly through us so the cards may not be coming from us at all. We assure you, if he doesn’t order from us we aren’t going to solicit him to do so. Again we appreciate your letter and if there is any more information you need please feel free to contact us.

Sincerely,

Upper Deck Ltd.

Dear____,

We would like to say thank you to you for your patience with your husbands collection. It is women like you that form the backbone for collectors everywhere.

We would like to give you a backpack designed especially for wonderful woman like yourself in an effort to say thank you. We are sure your husband appreciates your support and we feel in the proper recepticals these cards can be straightened up to your satisfaction.

Thank you again,
Upper Deck

Madam,
Although we are very happy and pleased with you’re husbands passion for the sport of hockey, we would like to apologize to you. We realize that card collecting does take time and resources away from a very healthy relationship, but in the end it makes that bond even stronger. Could you imagine the benefits you would reap when you husband pulls the #1 rookie he’s be looking for? Fireworks can’t even begin to describe.
Until then, a peck on the cheek and a “way to go” slap on the butt, should be suffice.
Thanks for your understanding
Sincerely
Upper Deck

Dear Ma’am,
Sorry to hear about your husbands collecting habits. We can only give your husband an advice on where to properly store all his collectibles and maybe advice him to make his own mancave but we are sorry that we wont be able to stop sending orders because this is a business that we also have to keep on maintaining. We do hope here at Upperdeck that this problem will be resolved and come into good terms with each other. Thank you for your letter and hope to hear from you again.

Thanks,
Upperdeck

dear maam..
we find it hard to belive that your husband no longer wants hockey cards from us. unfortunatly we cannot moniter/decline anyone that wants to buy merchindise from us.we are sorry for any inconveince this may cause you. ud