Archive for Ask UD

My name is Kelly Woodruff and over the past few weeks I have enjoyed getting the opportunity to speak with many of Upper Deck’s customers over the phone and connecting through email. I am Upper Deck’s Customer Care Supervisor and I recently moved to California for the position after working for Upper Deck’s Operations Department for a little over two years in North Carolina. I sincerely look forward to helping address any and all issues that arise within our customer base and our Customer Care Team is excited to be a helpful resource for collectors. As a long time sports fan I feel very lucky to have the opportunity to work in the sports industry.

You may have met UD's new Customer Care Supervisor, Kelly Woodruff, at the Stanley Cup Final last year.

I am excited to help Upper Deck improve in terms of engagement with our customers around the world. One of my greatest successes thus far has been helping to initiate the fulfillment of redemption cards for customers at trading card shows like the Spring Expo. Look for more of that in the future! I also want to help by sharing answers to some frequently asked questions here in our Customer Care group by bringing back the Ask UD segments.

Here are some of the questions we’ve received recently here at Upper Deck:

Ask Upper Deck: I have seen some customers getting their 2011-12 NHL Artifacts rookie redemption cards, but I haven’t received mine yet. When will I be getting my cards?

Kelly Woodruff: We added a new level of collectability with the 2011-12 NHL Artifacts set with the inclusion of the autographed versions of these cards. We had less subjects for the autograph cards and thus were able to start the process of getting those cards produced and signed much earlier. We were able to send out everything pending back in April for the autograph versions and then the unsigned versions came in after that. The unsigned versions took longer to get produced because we had to wait longer for rookies to skate and even then, some teams did not have a rookie skate by the time we had to go to press (Dallas Stars & Boston Bruins). For those teams who did not have a rookie skate (a NHL requirement for producing rookie cards), those redemption cards immediately became “wild cards” good for top tier rookies from other teams.

Autograph rookie redemptions certainly added more value, but added time to the shipping process for all Artifacts redemption cards.

With the inclusion of the autograph cards, we were a little late in starting the process of shipping out the unsigned cards. In years prior, we sent those out one by one, but this season we wanted to take the time to pull all the cards for each request and send them together so customers are not wondering where the rest of their cards are. This takes a little more time, but it appears to be the preferred method of delivering these cards based on feedback from our customers. We also allowed customers who were waiting on these cards the opportunity to pick them up at the 2012 NHL Spring Expo in May.

Eric Dion, these cards are for you! All seventeen of your Artifacts redemptions are being shipped together!

Our staff have been working diligently to get through the remaining outstanding redemption requests for these cards and it has been good to see excited collectors share their mail days for these cards on Facebook and Twitter in particular. Unfortunately there are thousands and thousands of cards to be sent, but we are working hard and logging overtime to get the shipping process completed in the next couple weeks. Keep checking the mailbox, we are in the homestretch here and we appreciate everyone’s patience!

Hundreds of packages containing Upper Deck Artifacts redemptions are shipping out each week to collectors. We are getting closer and closer to completing the shipping process.

Ask Upper Deck: I checked my account for an older redemption and it shows it mailed, but I never received it. What can I do?

Kelly Woodruff: First please check your address and make sure we have the correct address on file. Frequently collectors move and in those cases the cards are usually returned to us. If it is an address issue, update it online and give us a call so we can resend the cards to you. Additionally, please make sure you provide us with your accurate phone number and email address so we can reach out to you. Your information will never be shared and you will not be contacted unless there is a problem with delivering your redemptions to you.

Sometimes collectors move and do not change their information online or have a way for us to get a hold of them. Make sure all your information is updated on your online account!

If the address is correct, we’ll need you to fill out an affidavit so we can submit a claim and on occasion have the shipping company do a driver follow-up with you to review what may have occurred. Send an email to with all the key information and we will send you the affidavit. We must hear from you within six (6) months of shipping the card or else we cannot issue a claim and resend the card(s).

Ask Upper Deck: I understand there is a relatively new process for customers to get assistance on warranty issues for new Upper Deck products. What can you tell me about that?

Kelly Woodruff: Yes there is. We are happy to assist with issues on new Upper Deck products purchased from Certified Diamond Dealers for one (1) year from the product release. In order to assist customers with warranty issues on new Upper Deck products we will need a receipt from the Certified Diamond Dealer for hobby products or a receipt from the retailer for retail products. Additionally we need the UPC from the box or packs where there were issues.

After confirming you have that information handy, please call us at (800)873-7332 or email us at and share all the pertinent information regarding your warranty concern including your name, address, phone number and email address. If the claim is validated, Upper Deck is willing to provide assistance on issues with factory damaged cards, insert ratios, collation and redemption offers that have not expired. We will provide you with a case number to allow you to check the status of your claim and provide instructions on how to send your information in to receive assistance.

Ask Upper Deck: I want to buy some older product, but I’m worried I may pull a redemption that has expired and you can no longer honor. How do I protect myself from that?

Kelly Woodruff: Due to recent licensing changes with leagues, we are aware that there are collectors looking for older Upper Deck product that deliver good value, but we have made it very clear that if customers pull expired redemption cards, especially for leagues we no longer have a license for, we would not be able to assist with fulfilling those items. We encourage collectors who are looking to purchase older sealed cases, boxes and packs to contact us first so we can let you know if the redemptions are still valid and if we can honor those cards. You can reach us at (800)873-7332 and for more information about expired redemptions, please view this previous “Ask UD” post.

Could there be expired redemptions in the box you are about to buy? Contact us first to find out.

Ask Upper Deck: I have seen some box breaks where people are pulling more autographs than stated from 2012 Upper Deck College Football Legends. Some are buybacks from the original 1997 set. Which players are included?

Kelly Woodruff: We felt that including some original 1997 Legends Football cards would help create some good buzz for this product and they were seeded as an incremental hit above and beyond the autographs you are slated to receive on average. These are a true bonus and we have included top players like Joe Theisman, Billy Sims, Jim Plunkett and Fran Tarkenton to name a few. Worthy of note, every autograph card in the set is hard-signed on the card!

Ask Upper Deck: I keep looking for Upper Deck’s Avengers Assemble trading cards, but I cannot find them. Where can I pick up some boxes of packs of this product?

Kelly Woodruff: Much like the film, Upper Deck’s Avengers Assemble trading cards have been a huge hit and we have sold out of our allotment on the Upper Deck Online Store. If none of the Certified Diamond Dealer or retail locations in your area carry the product, please try our network of Authorized Internet Retailers who can ship directly to you. Click HERE to review that list of stores. You may also want to check out some of Upper Deck’s other Marvel products.

Comments (8)

My goal as Upper Deck’s Customer Care Supervisor is to help educate our collectors and fans so they can have a better experience with our collectible products. I’ve found that we get a lot of similar calls into our call center so it is beneficial to share what those questions are and provide answers in a public format here on the blog. You will find some really great information about our industry just by going through some of these “Ask UD” segments here on the blog. If you have questions yourself, please feel free to leave a comment and “Ask UD!”

Ask Upper Deck: I pulled an expired redemption, can you still honor it?

Gregg Cacioppo: We have talked before about why redemption cards expire and all the things Upper Deck does to avoid using redemption cards in the first place, but there are circumstances where fans may come across expired redemption cards.

This is a pretty frequent question as of late because due to licensing changes many fans are going back to older Upper Deck products for MLB, NBA and NFL to get the value they have come to expect from those products. Unfortunately because of those licensing changes, our hands are really tied on expired offers for those sports in particular. We cannot honor those cards any longer and we have worked to get most of them out into the market through redemption exchanges. Additionally we are working diligently to clean out some of those older MLB, NBA and NFL redemptions to get collectors taken care of on them.

We really want to caution our fans to be careful when purchasing packs, boxes and cases of those older products. You can get a good deal on them in most cases, but it is usually because the sellers realize that if there are issues with damaged, insert ratio or expired offers, there is little we can do to help unfortunately. If you are purchasing older Upper Deck product, please understand you are purchasing it as is. Any special offers contained therein are no longer valid and cannot be honored.

Are there exceptions to the rule? Yes. Should a customer pull a recently expired redemption card from a product line we still have a license for (NHL, CLC or Soccer) we may be able to help. Customers can contact our Customer Care division after the first of the year at (800)873-7332 and we will review your situation to see if we still have the card in stock or may be able to assist with at least a little something. We will assign fans a case number and work with them on a resolution. Given the amount of claims we are currently processing, we will not process any new claims on expired offers until after the first of the year to give us time to work through existing claims.

For fans who currently have a claim in with us on an expired redemption card and have received a case number, please be patient. Our main priority is getting our current redemption cards and turning around replacement requests on current product for our customers. Processing expired requests come after those projects and those projects will keep us very busy as we head into the holidays.

Ask Upper Deck: There are some great autograph cards in 2011 NHL Parkhurst Champions. Will you be sharing a short print list for them?

Gregg Cacioppo: We are really happy with the initial feedback on the product. It is a set that autograph fans in particular are really enjoying. We are not sharing exact print runs on the autograph cards in the checklist, but are releasing group ratios with odds on pulling some of these cards. The breakdown on the 2011 NHL Parkhurst Champions autograph cards is listed below:


Overall Odds 1:14

Group A Odds 1:696

Group B Odds 1:523

Group C Odds 1:206

Group D Odds 1:110

Group E Odds 1:56

Group F Odds 1:28

Card # Player
1 Wayne Gretzky C
2 Gordie Howe C
3 Bobby Orr D
4 Mario Lemieux A
5 Patrick Roy A
6 Bobby Hull A
7 Jean Beliveau A
8 Mark Messier A
9 Guy Lafleur A
10 Ray Bourque A
11 Phil Esposito A
12 Stan Mikita A
13 Mike Bossy A
14 Denis Potvin B
15 Ted Lindsay C
16 Bobby Clarke C
17 Brett Hull A
18 Red Kelly B
19 Larry Robinson B
20 Jari Kurri C
21 Marcel Dionne B
22 Johnny Bucyk B
23 Gilbert Perreault C
25 Joe Sakic A
26 Peter Stastny C
27 Grant Fuhr A
28 Andy Bathgate B
29 Cam Neely B
30 Claude Lemieux D
31 Tony Esposito A
32 Luc Robitaille B
33 Denis Savard B
34 Darryl Sittler C
35 Steve Shutt B
36 Borje Salming B
37 Ron Francis A
38 Milt Schmidt E
39 Dale Hawerchuk C
40 Doug Gilmour C
41 Dino Ciccarelli C
42 Johnny Bower C
43 Glenn Anderson B
44 Adam Oates E
45 Clark Gillies C
46 Guy Carbonneau E
47 Ron Hextall B
48 Igor Larionov A
49 Rogie Vachon A
50 Alex Delvecchio D
51 Wendel Clark A
52 Neal Broten C
53 Joe Mullen B
54 Brad Park C
55 Richard Brodeur D
56 Bill Ranford D
57 Reggie Leach F
58 Bernie Federko C
59 Terry O’Reilly C
60 Harry Howell D
61 Bill Barber F
62 Anton Stastny C
63 Rick MacLeish F
64 Ken Morrow D
65 Tony Twist F
66 Wilf Paiement E
67 Doug Wilson F
68 Dave Schultz C
69 Ken Hodge F
70 Thomas Steen D
71 Duane Sutter E
72 Mike Liut D
73 Bernie Nicholls F
74 Brent Sutter E
75 Dave Taylor D
76 Ron Sutter E
77 Rejean Lemelin F
78 Steve Larmer D
79 Don Beaupre F
80 Darryl Sutter E
81 Mark Howe F
82 Russ Courtnall F
83 Tony Tanti C
84 Tim Kerr F
85 Mike Foligno E
86 Marty McSorley D
87 Danny Gare F
88 Basil McRae F
89 Brian Sutter E
90 Rich Sutter E
91 Stan Smyl E
92 Al Iafrate F
93 Jim Neilson E
94 Pat Stapleton F
95 Mike Gartner F
96 Rick Middleton A
97 Willi Plett D
98 Gilles Villemure F
99 Wayne Gretzky A
100 Gordie Howe A


Overall Odds 1:354

Group A Odds 1:2,145

Group B Odds 1:1,247

Group C Odds 1:642

Card # Player
101 Wayne Gretzky B
102 Mario Lemieux A
103 Gordie Howe C
104 Bobby Orr C
105 Brett Hull A
106 Mark Messier A
107 Patrick Roy A
108 Luc Robitaille C
109 Marcel Dionne B
110 Bobby Clarke C
111 Ray Bourque B
112 Denis Potvin B
113 Red Kelly C
114 Phil Esposito A
115 Johnny Bower C
116 Mike Bossy B
117 Ted Lindsay C
118 Larry Robinson B
119 Jean Beliveau A
120 Wendel Clark A


Overall Odds 1:2,093

Group A Odds 1:24,000

Group B Odds 1:2,293

Card # Player
121 Larry Robinson/Dale Hawerchuk B
122 Brad Park/Bill Barber B
123 Wayne Gretzky/Gordie Howe B
124 Mark Messier/Jari Kurri B
125 Gordie Howe/Johnny Bower B
126 Bobby Hull/Stan Mikita B
127 Ted Lindsay/Gordie Howe B
128 Tony Esposito/Bobby Orr B
129 Phil Esposito/Bobby Clarke/Bobby Orr A
130 Phil Esposito/Johnny Bucyk/Bobby Orr A


Overall Odds 1:614

Group A Odds 1:11,993

Group B Odds 1:1,353

Group C Odds 1:1,241

Card # Player
131 Wayne Gretzky B
132 Bobby Orr C
133 Gordie Howe B
134 Mario Lemieux A
135 Brett Hull A
136 Patrick Roy B
137 Mark Messier B
138 Guy Lafleur B
139 Stan Mikita B
140 Mike Bossy B
141 Bobby Hull B
142 Bobby Clarke B
143 Ray Bourque B
144 Dale Hawerchuk C
145 Cam Neely B
146 Rogie Vachon C
147 Peter Stastny C
148 Darryl Sittler C
150 Gilbert Perreault C


Overall Odds 1:3,214

Card # Player
151 Patrick Roy
152 Bobby Orr
153 Guy Lafleur
154 Phil Esposito
155 Mark Messier
156 Jean Beliveau
157 Bobby Hull
158 Gordie Howe
159 Mario Lemieux
160 Wayne Gretzky


Overall Odds 1:80

Group A Odds 1:1,645

Group B Odds 1:808

Group C Odds 1:413

Group D Odds 1:334

Group E Odds 1:191

Card # Player
2 Denis Savard B
3 Stan Mikita A
4 Adam Oates E
5 Alex Delvecchio E
8 Don Cherry B
9 Andy Bathgate C
10 Borje Salming B
11 Clark Gillies C
12 Dale Hawerchuk D
13 Denis Potvin C
15 Duane Sutter E
16 Gilbert Perreault D
17 Jari Kurri D
18 Cam Neely C
19 Larry Robinson C
20 Marcel Dionne C
21 Red Kelly E
22 Scotty Bowman A
23 Rogie Vachon B
24 Ted Lindsay D
25 Terry O’Reilly D
26 Doug Gilmour C
27 Johnny Bucyk C
28 Luc Robitaille B
29 Tony Esposito A
30 Steve Shutt B
32 Mark Howe E
33 Darryl Sittler B
35 Igor Larionov A
36 Ron Francis A
37 Willie O’Ree E
38 Wendel Clark A
39 Ron Hextall B
40 Glenn Anderson B
41 Joe Sakic A
42 Ray Bourque A
43 Peter Stastny C
44 Johnny Bower D
45 Grant Fuhr A


Overall Odds 1:1,115

Group A Odds 1:12,005

Group B Odds 1:2,183

Group C Odds 1:2,814

Card # Player
46 Bobby Hull B
47 Patrick Roy A
48 Mark Messier B
49 Brett Hull B
50 Bobby Orr C
51 Phil Esposito B
52 Bobby Clarke C
53 Mario Lemieux A
54 Guy Lafleur B
55 Mike Bossy C
56 Gordie Howe B
57 Wayne Gretzky B

Ask Upper Deck: Will Upper Deck be attending the Fall Expo and running your Priority Signings wrapper redemption program and have other fun giveaways like you have in the past?

Gregg Cacioppo: Yes, we will be attending the 2011 Sportscard & Memorabilia Fall Expo in Toronto on November 11, 12 and 13. We will have our popular Priority Signings program taking place as well, but fans will need to make sure they are purchasing their boxes of 2011 NHL Parkhurst Champions, 2011-12 NHL Artifacts or 2011-12 NHL Upper Deck Series One from a Certified Diamond Dealer in attendance at the show. Those retailers will be providing customers with special vouchers they can redeem at the Upper Deck booth for Priority Signings cards as customers open up packs. We will be sharing a lot more information on this show the week before it takes place.

Upper Deck has a lot of great activities at the Expo to keep fans fired up throughout the weekend. Don't miss it!

Never been to the Expo before? Take a look at what you can expect if you make it out by clicking here.

Ask Upper Deck: I’m excited about the new Biography of a Season program, but I’d love to see some of the actual cards. Especially the card of Ryan Nugent-Hopkins!

Gregg Cacioppo: We love that we have been able to engage our fans and have them help contribute to the cards that will be found in the 2011-12 NHL Biography of a Season set. We did run into one issue with regard to one of the cards we planned to produce which was a tribute to the former NHL players who passed away in the offseason. There was no way to really showcase all the players who passed away and do justice to them on one trading card. Additionally there were other licensing challenges we were faced with. We had to replace that card with a card highlighting the NHL’s return to Winnipeg which we think collectors will enjoy since that is such a huge story. We apologize to fans who were looking forward to seeing the commemorative card, we just were not able to pull it off. In the meantime, check out some of the images of some of the other cards in the set!

Categories : Ask UD, Hockey
Comments (5)

My goal as Upper Deck’s Customer Care Supervisor is to help educate our collectors and fans so they can have a better experience with our collectible products. I’ve found that we get a lot of similar calls into our call center so it is beneficial to share what those questions are and provide answers in a public format here on the blog. You will find some really great information about our industry just by going through some of these “Ask UD” segments here on the blog. If you have questions yourself, please feel free to leave a comment and “Ask UD!”

Ask Upper Deck: When will we know who the Young Guns will be in 2011-12 NHL Upper Deck Series One?

Gregg Cacioppo: Well the season is now underway which is awesome. Sean Couturier of the Philadelphia Flyers played last night so he is clear to use and there are a variety of key rookies who will hit the ice this weekend allowing us to make cards of them. Our hockey team is in for a busy weekend monitoring who skates and then compiling the checklist for the 2011-12 NHL Upper Deck Series One Young Guns set. We should have that checklist finalized within the next 1-2 weeks so look for details on that soon!

There is always a lot of excitement about which players will be in the Upper Deck Young Guns set!

Ask Upper Deck: I think your new University of Texas and University of Oklahoma Football card sets are really cool, but when will you make a card set for my college football program?

Gregg Cacioppo: These sets have really captured the imagination of college football fans and that is what we were hoping for. We are excited about launching them with two storied programs like the Texas Longhorns and Oklahoma Sooners. And we know that college football fans are very passionate so you can expect that UD will produce trading card sets for some of the other larger programs in the future. Additionally, you can still plan on seeing players from smaller schools throughout our other mainstream college football sets like SP Authentic and the new College Football Legends set coming out towards the holidays this year. Feel free to share what programs and players you would like to see us target for future sets in the comments section below.

Ask Upper Deck: I was hoping you could share some print run information on 2011-12 NHL O-Pee-Chee autograph and memorabilia cards.

Gregg Cacioppo: We do not make it a practice to share print run information on cards that are not already sequentially numbered. We will on occasion release some groupings however with odds of pulling the cards and we are happy to do that now with 2011-12 NHL O-Pee-Chee. Here is the list of the different groupings in that set:

O-Pee-Chee Signatures
Card # Subject(s) Ratio
OS-BB Brian Boyle A Group A 1:103,626
OS-AH Ales Hemsky B Group B 1:8,726
OS-AO Alexander Ovechkin B Group B 1:8,726
OS-MO John Moore B Group B 1:8,726
OS-NB Niclas Bergfors B Group B 1:8,726
OS-DB David Backes C Group C 1:5,527
OS-KV Kris Versteeg C Group C 1:5,527
OS-PM Peter Mueller C Group C 1:5,527
OS-AL Andrew Ladd D Group D 1:937
OS-AS Alex Stalock D Group D 1:937
OS-DS Drayson Bowman D Group D 1:937
OS-JO Jim O’Brien D Group D 1:937
OS-JV Jakub Voracek D Group D 1:937
OS-KD Kaspars Daugavins D Group D 1:937
OS-KS Kevin Shattenkirk D Group D 1:937
OS-AK Arturs Kulda E Group E 1:307
OS-BM Brett MacLean E Group E 1:307
OS-JA Jamie Arniel E Group E 1:307
OS-JM Justin Mercier E Group E 1:307
OS-MA Jacob Markstrom E Group E 1:307
OS-MT Mattias Tedenby E Group E 1:307
OS-MZ Mats Zuccarello E Group E 1:307
OS-PB Patrik Berglund E Group E 1:307
OS-RB Richard Bachman E Group E 1:307
OS-RM Ryan McDonagh E Group E 1:307
OS-TM Thomas McCollum E Group E 1:307
OS-TT Tomas Tatar E Group E 1:307
O-Pee-Chee Team Canada Signatures
TC-AC Andrew Cogliano A Group A 1:1,836
TC-AP Alex Pietrangelo A Group A 1:1,836
TC-BO Bobby Orr A Group A 1:1,836
TC-BY Brayden Schenn A Group A 1:1,836
TC-DD Drew Doughty A Group A 1:1,836
TC-EK Evander Kane A Group A 1:1,836
TC-HA Taylor Hall A Group A 1:1,836
TC-JE Jordan Eberle A Group A 1:1,836
TC-JT John Tavares A Group A 1:1,836
TC-LC Logan Couture A Group A 1:1,836
TC-MD Matt Duchene A Group A 1:1,836
TC-MT Maxime Talbot A Group A 1:1,836
TC-PM Patrick Marleau A Group A 1:1,836
TC-PS P.K. Subban A Group A 1:1,836
TC-SC Sidney Crosby A Group A 1:1,836
TC-SG Simon Gagne A Group A 1:1,836
TC-SS Steven Stamkos A Group A 1:1,836
TC-WG Wayne Gretzky A Group A 1:1,836
TC-CH Cody Hodgson B Group B 1:1,407
TC-GL Guillaume Latendresse B Group B 1:1,407
TC-JC Jared Cowen B Group B 1:1,407
TC-KA Karl Alzner B Group B 1:1,407
TC-SD Stefan Della Rovere B Group B 1:1,407
TC-TH Travis Hamonic B Group B 1:1,407
TC-BS Brandon Sutter C Group C 1:944
TC-CA Jordan Caron C Group C 1:944
TC-MS Marco Scandella C Group C 1:944
TC-PC Patrice Cormier C Group C 1:944
TC-TE Tyler Ennis C Group C 1:944
O-Pee-Chee Souvenirs
OPC-#1#2 Wayne Gretzky/Mario Lemieux/Sidney Crosby/Alexander Ovechkin A Group A 1:37,404 h
OPC-GR8 Mario Lemieux/Mark Messier/Joe Sakic/Steve Yzerman A Group A 1:37,404 h
OPC-PIM Colton Orr/Daniel Carcillo/Matt Carkner/George Parros B Group B 1:29,923
OPC-CAPS Alexander Ovechkin/Nicklas Backstrom/Alexander Semin/Mike Green (Wa Capitals) C Group C 1:14,962
OPC-DET Henrik Zetterberg/Johan Franzen/Nicklas Lidstrom/Pavel Datsyuk D Group D 1:2,494
OPC-LBBR P.K. Subban/Carey Price/Tomas Plekanec/Michael Cammalleri D Group D 1:2,494
OPC-PENS Evgeni Malkin/Jordan Staal/Sidney Crosby/Marc-Andre Fleury D Group D 1:2,494
OPC-BLUES Jaroslav Halak/Patrik Berglund/David Backes/David Perron E Group E 1:156
OPC-BOLTS Steven Stamkos/Vincent Lecavalier/Martin St. Louis/Victor Hedman E Group E 1:156
OPC-BOS Zdeno Chara/Patrice Bergeron/Tuukka Rask/Tim Thomas E Group E 1:156
OPC-BUF Thomas Vanek/Tyler Myers/Nathan Gerbe/Tyler Ennis E Group E 1:156
OPC-CBJ Derick Brassard/Rick Nash/Jakub Voracek/Nikita Filatov E Group E 1:156
OPC-CGY Jarome Iginla/Miikka Kiprusoff/Jay Bouwmeester/Rene Bourque E Group E 1:156
OPC-CHI Jonathan Toews/Patrick Kane/Marian Hossa/Brent Seabrook E Group E 1:156
OPC-DAL Jamie Benn/Brad Richards/Loui Eriksson/Alex Goligoski E Group E 1:156
OPC-FLYER Daniel Briere/Jeff Carter/Scott Hartnell/Daniel Carcillo E Group E 1:156
OPC-LAK Jonathan Quick/Drew Doughty/Anze Kopitar/Ryan Smyth E Group E 1:156
OPC-NASH Pekka Rinne/Shea Weber/Ryan Suter/Patric Hornqvist E Group E 1:156
OPC-NJD Travis Zajac/Patrik Elias/Zach Parise/David Clarkson E Group E 1:156
OPC-NUCKS Roberto Luongo/Alexandre Burrows/Ryan Kesler/Alexander Edler E Group E 1:156
OPC-NYI Josh Bailey/Matt Moulson/Kyle Okposo/Rick DiPietro E Group E 1:156
OPC-NYR Henrik Lundqvist/Marc Staal/Marian Gaborik/Derek Stepan E Group E 1:156
OPC-OTT Jason Spezza/Nick Foligno/Daniel Alfredsson/Sergei Gonchar E Group E 1:156
OPC-POE1 John Tavares/Cody Hodgson/Jordan Eberle/Evander Kane E Group E 1:156
OPC-POE2 P.K. Subban/Tyler Myers/Alex Pietrangelo/Keith Aulie E Group E 1:156
OPC-POE3 Patrice Cormier/Jamie Benn/Stefan Della Rovere/Zach Boychuk E Group E 1:156
OPC-SABRE Derek Roy/Ryan Miller/Drew Stafford/Jason Pominville E Group E 1:156
OPC-SJS Joe Thornton/Dany Heatley/Patrick Marleau/Devin Setoguchi E Group E 1:156
OPC-VAN Ryan Kesler/Henrik Sedin/Daniel Sedin/Cody Hodgson E Group E 1:156
OPC-WILD Jose Theodore/Pierre-Marc Bouchard/Mikko Koivu/Niklas Backstrom E Group E 1:156
OPC-WPG Dustin Byfuglien/Ondrej Pavelec/Evander Kane/Tobias Enstrom E Group E 1:156

Ask Upper Deck: Any new redemption updates?

Gregg Cacioppo: Now that the NHL season is underway, we have a much better opportunity to track players down. We expect to see some movement on items from delinquent signers over the next couple months so make sure to watch your redemption account for when new products come in.

In terms of what the redemption team is working on right now, the main project is the Goodwin Champions Entomology cards. These are all different sizes so packaging them takes a lot of time, but its worth so that our customers have a great mail day when their specimens arrive! Those are all in the process of mailing right now. Additionally, the Derrick Rose autograph cards have been checked for quality and are in the shipping process. Next up are the P.K. Subban SPx rookie autograph cards that are currently in the production process and should be ready to ship in the coming weeks.

Ask Upper Deck: How do I get a job at Upper Deck?

Gregg Cacioppo: That can be a little tough. I actually started as an intern for Upper Deck which was great because I was able to get to know all the different business units and find out what I liked the best. I was offered a position while interning and the rest is history. It is very difficult for us to go out into the job market and find someone who knows a ton about our industry, so we do a lot of promoting from within. Most employment opportunities for Upper Deck are entry-level at our Carlsbad, California or Morrisville, North Carolina facilities.

Currently we are looking to ramp up our efforts with redemptions and we are hiring on a new Redemption Clerk for our Morrisville, North Carolina facility. Here’s the job description:


Responsible for processing Upper Deck Company redemption cards into the on-line Redemptions system including pulling, quality checking, hand numbering, packaging and mailing out redemption cards to the customer. Update redemption inventory into Sam tracker. Organize the process flow of redemptions. Monitor and update expired redemption inventory when redemption cards expire. Responsible for linking every redemption created from Sam tracker to Redemptions manager application. Assist sports coordinators with post production verification of UDC product.


  • Data entry; on-line redemptions.
  • Fulfillment; pulling, quality checking, hand numbering, packaging and manifesting via FedEx, UPS and regular mail.
  • Modifies and creates data associated with redemption card information.
  • Receives and inputs completed redemptions into Sam tracker.
  • Monitors and removes upcoming expired redemptions.
  • Inputs card identification number from Sam Tracker into redemption manager for every redemption card created.
  • Assists Sports Coordinators by verifying end of job sheets and confirming if inventory is needed.
  • Qualifies customer physical mail against unique case #’s to verify contents and issue reported.
  • Open product, generate winner list and fulfill No Purchase Necessary program entries.
  • Organize and sort EOJ and QA card allocations.


  • High School Diploma.
  • 1+ years of experience in the field of shipping, receiving, or logistics.


  • Basic knowledge of commonly used shipping/receiving industry concepts, practices, and procedures.
  • Competent oral and written communication skills in English; additional languages a plus.
  • Strong organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail.
  • Professional demeanor; team player orientation.
  • Relies on instructions and standard operating procedures.  Works under immediate supervision while exercising minimal independent judgment.
  • Hands on, energetic and motivated self-starter.
  • Basic data entry abilities.
  • Proficiency in the following software or systems: MS Office (basic Word and Excel); manifesting; FedEx and UPS.

If you are in the North Carolina area and interested at getting your foot in the door with our organization, you can email your resume and cover letter for this position to Good luck!

Categories : Ask UD
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My goal as Upper Deck’s Customer Care Supervisor is to help educate our collectors and fans so they can have a better experience with our collectible products. I’ve found that we get a lot of similar calls into our call center so it is beneficial to share what those questions are and provide answers in a public format here on the blog. You will find some really great information about our industry just by going through some of these “Ask UD” segments here on the blog. If you have questions yourself, please feel free to leave a comment and “Ask UD!”

Here are some of the questions we’ve received recently in Customer Care:

Ask Upper Deck: I redeemed my 2010 Exquisite Football redemptions some time ago, but I haven’t received them yet, nor do I know who I will be receiving. When will I get these?

Gregg Cacioppo: We changed up the way we redeem some of these hard-signed cards for 2010 Exquisite Football to eliminate situations where customers are waiting on particular athletes to sign their cards for years. We produced less redemption cards so we could cut ties with players who are not signing in an expeditious fashion for us and begin fulfilling for collectors from the pool of cards we have received in. We now have enough cards in for some groups from the Exquisite Football product that we can begin fulfilling them.

Collectors who busted 2010 Exquisite Football will start to see a portion of their redemptions shipping shortly.

These cards will be shipped to collectors at random so those who redeemed them will not know which cards they will get until that envelope arrives at their door; kind of like opening a pack. We can however share a listing of some of the players available so collectors have a better idea of what to expect. Among the players we are currently sending out, collectors may find signatures from Ronnie Brown, Tony Romo, Ben Tate, Bo Jackson, Mark Sanchez, Matt Ryan, C.J. Spiller, Jahvid Best, Ryan Matthews, Bernie Kosar, John Capelletti, Charles White, Dan Marino, George Rogers, Jack Ham and Garrett Graham.

Will Tony Romo be arriving at your door?

Or will it be something even more rare like this triple signed card of Ryan, Sanchez and Romo.

The majority of the remaining content consists of 2010 rookies in particular. Great efforts are being made to get the remaining cards signed so we can begin shipping other groups of these cards later on this season.

Ask Upper Deck: I saw your previews of 2010-11 NHL The Cup on Facebook and want to buy some packs of these cards, but some dealers are saying the are already sold out and the product isn’t even out yet. How can I get some packs of this product?

Gregg Cacioppo: This is the most limited NHL trading card product we produce all season and it is in very high demand. We would love to just produce more of it to meet customer demand, but our business is different than most others since we are making a collectible product. If we were to number cards higher and make more packs, 2010-11 NHL The Cup would cease to be as collectible and would ultimately be less desirable. We would rather apologize for it being tough to find and loaded with great content, than to mass produce it and have collectors disappointed with what the received after opening packs.

NHL collectors cannot wait to get their hands on new packs of 2010-11 NHL The Cup which is set to release August 31.

Many shops pre-sell the product so even though 2010-11 NHL The Cup will not release in stores until August 31, there is the chance shops may have already sold through their allocation of the product. If you are looking to get the product, make sure to reach out to your shop owner now so he can get reserve a pack for you.

Collectors hope to find super-rare autograph inserts like these Legendary Cuts cards featuring authentic signatures of deceased legends.

Only Upper Deck can deliver Wayne Gretzky trading cards to collectors and there will be some "great ones" in 2010-11 NHL The Cup.

UD pulls out all the stops to make the release of The Cup memorable for collectors by loading it with great content. The only difficult part is tracking down the packs before they have all been sold!

That being said, we highly encourage collectors to be careful with where they purchase 2010-11 NHL The Cup in particular. Since it is such a high-end release, we have seen issues where people play games with the product by carefully opening the product, taking out the better cards and then trying to reseal it to sell to an excited collector who thinks they are getting a good deal. PLEASE make sure you are only purchasing a high-end product like this from Certified Diamond Dealers or our network of Authorized Internet Retailers. We cannot assist collectors with issues if the product is purchased from a non-authorized source.

Ask Upper Deck: I pulled a redemption card for Derrick Rose, when is he going to be signing?

Gregg Cacioppo: Great news, Derrick recently finished a signing session for us this week and we received autograph cards for redemption request from sets like 2011 All-Time Greats Basketball, 2011 SP Authentic Basketball, 2011 Goodwin Champions, 2010 SP Authentic Basketball and 2008-09 SP Rookie Threads Basketball. We are in the process of checking the cards for any potential quality issues then we will be packaging them and shipping them out to fans from there.

Ask Upper Deck: I saw previews of the 2011 Goodwin Champions Entomology cards at the 2011 National Sports Collectors Convention, but when will they all be done and ship out?

Gregg Cacioppo: I am pleased to share that Upper Deck has completed the production of the 2011 Goodwin Champions Entomology cards this week. The cards are in the process of being shipped to our redemption center where they will be checked for quality, packaged and shipped to customers in the United States who have redeemed them. Packaging these cards can take awhile as they are not traditional trading cards. Extra care is taken to make sure collectors get them in great condition. We anticipate they will begin shipping in early September.

There are quite a few new creepy crawly critters in the 2011 Goodwin Champions Entomology insert set.

Here’s more on the cards from UD’s Grant Sandground.

And here is the full checklist of Entomology cards in the 2011 Goodwin Champions set.

ENT1 Frog-legged Beetle
ENT2 Fork Horned Rhino Beetle
ENT3 Malachite
ENT4 Silky Owl Butterfly
ENT5 Painted Jay
ENT6 Rainbow Jewled Beetle
ENT7 Toothed Warior Beetle
ENT8 Blue Stiped Weevil
ENT9 Zebra Nymph Butterfly
ENT10 Umbrella Horned Rhino Beetle
ENT11 Ruddy Daggerwing
ENT12 Blue Violet Jungle Glories
ENT13 Fantsy Click Beetle
ENT14 Teueros Birdwing Butterfly
ENT15 Red Winged Grasshopper
ENT16 Luna Moth
ENT17 Festive Cicada
ENT18 Giraffe Stag Beetle
ENT19 Giant African Emperor Scorpion
ENT20 Giant Water Bug
ENT21 Giant Rice Paper Butterfly
ENT22 Rusty Lace Wing Butterfly
ENT23 Sapphire Damselfly
ENT24 Dead Leaf Butterfly
ENT25 Sunset Moth
ENT26 Grand Owl Butterfly/Harlequin Beetle
ENT27 Peanut Head Lanternfly
ENT29 Snakehead Silk Moth
ENT30 Flashing Walking Stick
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