Comments on: A Different Kind of Upset Letter

By: Jenn V

Jenn V — Tue, 22 Jun 2010 01:49:48 +0000

Awesome! Thanks UD! This was a great contest and I really enjoyed entering. I’m so excited to get my cards and backpack – I hope to pull a BAP RC of my buddy Mark Letestu, along with a host of other awesome UD cards. Hope to hear from you soon!

By: Travis M.

Travis M. — Mon, 21 Jun 2010 23:57:13 +0000

Congrats Jenn V! That was a really good letter. Hopefully we can all learn to be better organized collectors, and teach others around us. Thank you Upper Deck for this awesome contest. Do you sell merchandise like that backpack? I know my wife would love a pink backpack or anything else that’s pink. Thank you again UD!

By: Toby Wachter

Toby Wachter — Mon, 21 Jun 2010 22:12:26 +0000

Congratulations to Jenn V! We will be using your response to the customer and you’ll be receiving some great items for helping us on this situation. We really enjoyed how much time everyone took to provide great feedback here. This is something we will likely do again in the future, thanks again for all of your help!

By: Karen T.

Karen T. — Fri, 18 Jun 2010 18:04:36 +0000

Dear [name],
If we haven’t learned anything else from the last Presidential election, we’ve learned that change is good. Rather than despising these products, embrace them and see what they can offer you in terms of excitement and interest. If your husband stopped buying cards, we’d probably have to fire staff which would mean their families would be living in a car so you’ll have to decide which you prefer.

Sincerely,
Upper Deck

By: Jerry Topolinsky

Jerry Topolinsky — Fri, 18 Jun 2010 13:05:21 +0000

Dear Ma’am,
Upper Deck would like to thank you for your letter. Though the situation you are in with your husband is a serious one, hearing from somebody with a different view on collecting, is at times what we need. Sometimes a company like ours, your husband, collectors and people in general can fall victum to tunnel vision. Maybe over the years, like your husband, we have grown a bit oblivious to the plight of our collectors better half’s. Though we appriciate their passion for our products and love for the sports they follow, it is all too often that the ones who suffer go without being heard.
Taking your feelings, and the many like you, into consideration we here at Upper Deck will take your letter as a suggestion. A suggestion that in the future we not leave you out. Maybe in the form of a online forum, a blog written by people in your situation, maybe then you wont feel hopeless because you would be able to interact with people like yourself.
All this said, unfortuneatly we cannot deny your husband from purchasing our products. Though we will hope, for your sake, that he at least starts to pace himself with what he buys from us.
Thank you for your time and I apologize for your inconveniance.
Sincerly,
Upper Deck

By: Mike Travers

Mike Travers — Fri, 18 Jun 2010 05:28:19 +0000

Thank you for your letter. We will immediately stop sending all hockey cards and memorabilia to you and will start sending baseball, basketball and football cards and memorabilia to him.

By: Scott Francois

Scott Francois — Fri, 18 Jun 2010 00:09:36 +0000

Dear:_________

We here at Upper Deck think we have come up with a great solution you can propose to your husband. He can continue to buy are cards but he must collect only his favorite team/player and special inserts. The rest (commons) MUST be given away to a local school or your local Hockey organization to be given away to the kids that really want them and that way they will find a good home. Were sure this will not only bring a smile to the faces of some kids who might not otherwise have an opportunity to purchase them but also to your husband who can continue his hobby.

Thanks for your continued support,

Upper Deck

By: Anthony Jovinelli

Anthony Jovinelli — Thu, 17 Jun 2010 23:54:11 +0000

Dear Mrs. …
To start with, i would like to extend my sincere condolences for whatever inconvenience your husband’s hobby may be creating in your life.
Unfortunately, we are not in a position to refuse a properly submitted, paid order. The Federal Civil Rights Act entitles all people to full and equal enjoyment of goods and services without discrimination or segregation. We can only recommend that this is an issue whose resolution needs to be achieved between your husband and yourself.
In closing, please know that we here at Upper Deck fully believe in, and only endorse, a HEALTHY pursuit of the passion which is Sports memorabilia collecting. Thank you for your letter and we wish you much success in coming to an amicable solution.
Sincerely
Upper Deck / Upper Deck Authenticated

By: Thad Noe

Thad Noe — Thu, 17 Jun 2010 23:35:24 +0000

Dear customer,

Thank you for your recent letter of concern regarding the amount of hockey cards in your husband’s collection. While we had a very hard time in responding to your request, we think we have a solution to your dilemma. Many of our customers, who obtain too many “unwanted” cards, often donate them to a local charity, children’s hospital, or school. Many of today’s sports cards collectors often open boxes and packs in search of the big find, which is part of the excitement of the sports cards hobby.

Please consider the donation suggestion, as many deserving kids fighting illnesses and other problems would be absolutely thrilled to benefit from your donation. At least your husband’s collection won’t take up so much room and needy kids will be blessed at the same time.

Sincerely,

Upper Deck

By: Mike Tucker

Mike Tucker — Thu, 17 Jun 2010 21:33:40 +0000

Dear Mrs. _______,

We are very sorry that your husband has purchased and accumulated such a quantity of our product. Since you feel that your husband has too many cards maybe you should talk to him about it and mabye you can come up with a solution to this problem like selling some in a yard sale, donating some to charity or selling some on Ebay. Who know’s maybe if you let him keep them there might be a pair of shoes in it for you.

Sincerely,

Upper Deck